Non-personalized pieces are eligible for a full refund, if within 30 days of delivery. Shipping fees are non-refundable and are deducted from the refund amount. The return window starts from the day your package has been delivered to you.

To qualify for a return:

• Items must be in their original condition without signs of wear or damage
• Items returned must be in all original packaging (tags, box, and pouch included)
• No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.

We offer 30-day exchanges for all customers. Please have your order confirmation email, order card, or gift receipt ready. To qualify for an exchange, all items must meet the same return qualifications listed in our Returns Policy.

If you need to cancel your order, please contact us within 2 hours after placing it. Please be advised that personalized jewelry pieces are made especially for you; therefore, after 2 hours, they can neither be returned for exchange or store credit.

If your order has already been shipped, you will need to return the items to us.

To cancel your order, please contact us at contact@once-jewelry.com